While information is the cornerstone of our ability to provide superior service, our most important asset is our customer’s trust.
Merchantech will safeguard, according to strict standards of security and confidentiality, any information our customers share with us. We will limit the collection and use of customer information to the minimum that is required to deliver superior service to our customers. This includes advising our customers about our products, services and other opportunities, and to administer business.
Merchantech will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.
We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements that have been authorized by the customer, which is required by law.
Merchantech will always maintain control over the confidentiality of our customer’s information. We may, however, facilitate relevant offers from reputable companies. These companies are not permitted to retain any customer information unless the customer has specifically expressed interest in their products or services.
Whenever Merchantech hires other organizations to provide support services, we will require them to conform to our policy standards and allow us to audit them for compliance. We will not use or share – internally or externally – personal identifiable information for any purpose other than underwriting or administration of a customer’s policy, claim or account, or as disclosed when information is collected, or to which the customer consents.
Merchantech will attempt to keep customer files complete, up to date, and accurate. We will tell our customers how and where to conveniently access their account information (except where prohibited by law), and how to notify us about errors which we will promptly correct.
Notice of Changes
Effective Date: January 2015